Refund policy

We want every feature to be one you’re proud to share. If it isn’t going to work out, this is how refunds work.

Full refund

• Any time before we send you the first draft, for any reason.
• If we decline to publish after our licence and warning-list checks.
• If we miss the delivery time we promised by more than five business days, not counting time the draft was with you.

Partial refund

• If you withdraw after receiving the first draft but before publication, we refund 50% of the format price.

No refund

• After the article is published, including if you later ask us to take it down.
• Rush fees, once work on the rush has started.
• Award winner’s packages, once the trophy has been engraved.

How to ask

Email the editor with your order details. Approved refunds go back to the original payment method through Stripe, usually within 5–10 business days depending on your bank.